Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how dravelkosta.top Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are the data controller for the personal information we collect and process.

dravelkosta.top Ltd is a company registered in England and Wales with registration number 36958214. Our registered office is located at 165 Oakfield Road, Newcastle, Tyne and Wear, NE8Q 5YE, United Kingdom.

Data We Collect

The data we collect includes personal information that you voluntarily provide to us and information automatically collected when you visit our website. We collect the following types of personal data:

  • Contact information including your name, email address, phone number, and company details
  • Communications data including messages sent through our contact forms
  • Technical data including your IP address, browser type, operating system, and website usage patterns
  • Marketing and communications preferences
  • Any other information you choose to provide when contacting us or using our services

How We Use Your Information

We use your personal data for the following purposes and under the following legal bases:

  • To respond to your enquiries and provide customer support (legitimate interests)
  • To deliver our conversion rate optimisation and analytics services (contract performance)
  • To improve our website and services based on your feedback (legitimate interests)
  • To send you marketing communications where you have consented (consent)
  • To comply with legal obligations and protect our business interests (legal obligation)

We process personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. How we use your data depends on the specific circumstances of data collection and the legal basis for processing.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Your Rights

Under GDPR and UK data protection laws, you have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate personal data
  • Right to erasure of your personal data
  • Right to restrict processing of your personal data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for processing:

  • Contact form enquiries: 3 years from last contact
  • Client data: For the duration of the business relationship plus 7 years for accounting purposes
  • Website analytics data: 26 months
  • Marketing communications data: Until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

  • Email: [email protected]
  • Phone: +44 1915604549
  • Post: Data Protection Officer, dravelkosta.top Ltd, 165 Oakfield Road, Newcastle, Tyne and Wear, NE8Q 5YE, United Kingdom

Complaints

If you believe we have not handled your personal data in accordance with data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. You can contact the ICO through their website at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.